Privacy Policy – alonedt Pakistan Data Protection Commitment

This Privacy Policy ("Policy") explains how alonedt ("alonedt", "We", "Us", "Our") collects, uses, stores, protects, and shares the personal information you provide when you register, access, or use the alonedt platform at alonedt.com. It also explains the rights you have regarding your personal data and how to exercise them.

This Policy applies to all services offered by alonedt, including cricket betting, football betting, jackpot slots, Teen Patti, esports betting, live casino, and the free live cricket score section. By registering on alonedt or continuing to use the platform, you acknowledge that you have read and understood this Policy. If you do not agree with how alonedt handles personal data, please do not use our services.

alonedt is an online gaming and sports betting platform operated for Pakistani players. For the purposes of this Policy, alonedt is the data controller — meaning alonedt determines what personal data is collected about you and the purposes for which it is used.

Our dedicated Data Protection team oversees all privacy matters and handles data access requests, correction requests, and complaints. You can reach us at support@alonedt.com with "Privacy Request" in the subject line, or through the 24/7 live chat available within your alonedt account dashboard.

alonedt collects the minimum data necessary to provide our services. Below is a clear breakdown of the categories of personal information we collect and why.

alonedt does not collect biometric data (such as fingerprints or facial recognition data) from Pakistani players. Where identity documents are submitted for KYC purposes, they are reviewed by our compliance team and stored in an encrypted document vault with restricted access.

alonedt collects your personal information through the following channels:

• Directly from you: When you register on alonedt, complete your profile, make a deposit, place a bet, contact our support team, or submit identity verification documents, you provide information directly to us.
• Automatically through the platform: When you use alonedt, our systems automatically log technical data including your IP address, device identifiers, browser type, session timestamps, and the pages or features you interact with. This happens on every visit, whether or not you are logged in.
• Through cookies and similar technologies: alonedt uses cookies and local storage to maintain your session, remember your preferences, and analyse platform usage. Full details are in Section 11 of this Policy.
• From payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa, or Mastercard, the payment processor shares transaction confirmation data with alonedt to update your wallet balance and transaction history.
• From identity verification services: For players who trigger enhanced KYC checks, alonedt may use third-party identity verification services to confirm the authenticity of submitted documents. These services return a verification result (pass/fail) rather than storing your documents themselves.

alonedt uses your personal data for the following specific purposes. We do not use data for any purpose beyond what is listed here without first updating this Policy and notifying you.

• Account management: Creating, maintaining, and securing your alonedt player account, processing login authentication, and managing account settings.
• Payment processing: Handling PKR deposits and withdrawals via all supported Pakistani payment channels, reconciling your wallet balance, and maintaining accurate transaction records.
• Identity and age verification: Confirming that you are 18 or older and that your account details match the identity documents provided, as required by our responsible gaming and AML compliance obligations.
• Responsible gaming monitoring: Using your betting history, session data, and deposit patterns to identify signs of problem gambling and trigger responsible gaming interventions where our thresholds are met.
• Fraud and security: Detecting unauthorised account access, identifying suspicious betting patterns, investigating potential collusion or bonus abuse, and protecting the platform from malicious activity.
• Legal and regulatory compliance: Maintaining records required under anti-money laundering regulations, responding to lawful requests from Pakistani regulatory authorities, and meeting any other applicable legal obligations.
• Customer support: Reviewing your account history and communications data to resolve support queries, settle bet disputes, and investigate complaints fairly.
• Platform improvement: Analysing anonymised and aggregated usage data to understand how Pakistani players interact with alonedt, identify pain points, and improve the platform experience.
• Marketing communications: Sending promotional offers, bonus notifications, and alonedt news to players who have opted in to marketing communications. You can opt out at any time — see Section 13.

alonedt processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the alonedt Terms and Conditions — including running your account, processing transactions, and settling bets — is necessary to perform the contract between you and alonedt.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements, and any lawful regulatory order. This processing cannot be opted out of by either party.
• Legitimate interests: Processing carried out for fraud detection, platform security, and internal analytics where these interests are not overridden by your right to privacy. alonedt always weighs its legitimate interests against the privacy rights of Pakistani players before relying on this basis.
• Consent: Processing for marketing communications, optional personalisation features, and analytics cookies where consent is the appropriate basis. You may withdraw consent at any time without affecting the lawfulness of prior processing.

alonedt does not sell, rent, or trade your personal data to any third party for commercial purposes. We share limited personal data only in the following specific circumstances:

• Payment processors: Your payment account details (Easypaisa number, JazzCash number, bank IBAN, etc.) are shared with the relevant payment provider solely to process your requested transaction. Payment processors are contractually bound to use your data only for this purpose.
• Identity verification services: For players subject to enhanced KYC, alonedt may share document images and personal details with accredited identity verification partners. These partners are bound by strict data processing agreements and may not use your data for any purpose other than the verification check.
• Game content providers: When you play jackpot slots, live casino games, or Teen Patti through alonedt, a limited session token and anonymised player ID is shared with the relevant game provider to run the game session. Your full name, contact details, and financial data are never shared with game providers.
• Regulatory authorities: alonedt will share data with Pakistani regulatory bodies, law enforcement agencies, or courts when required to do so by a valid legal order. We cannot provide advance notice of such disclosures in all cases.
• Business successors: In the event of a merger, acquisition, or sale of alonedt's business, your personal data may be transferred to the acquiring entity. You would be notified in advance of any such transfer and given the option to close your account.

Some of alonedt's service providers — including cloud hosting infrastructure, game content providers, and identity verification services — may process data in locations outside Pakistan. When personal data is transferred internationally, alonedt ensures appropriate safeguards are in place, including:

• Standard contractual clauses requiring the recipient to protect personal data to a standard comparable to alonedt's own obligations under this Policy.
• Data processing agreements that prohibit sub-processors from accessing or using Pakistani player data for any purpose beyond the specific service they provide to alonedt.
• Encryption of all data in transit using TLS 1.2 or higher, regardless of the jurisdiction through which it passes.

Specifically, your core account and financial data — including your mobile number, CNIC information, and transaction history — is stored on servers located in geographies that maintain data security standards consistent with international best practice. If you would like more information about our specific hosting arrangements, please contact our Data Protection team.

alonedt retains your personal data for as long as is necessary for the purpose for which it was collected, subject to longer retention where required by law. The key retention periods that apply to Pakistani player data on alonedt are:

• Account data: Retained for the duration of your account and for 5 years after account closure, to enable dispute resolution and respond to any regulatory inquiries arising from your period of play.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction, as required under anti-money laundering record-keeping obligations. This includes PKR deposit and withdrawal records, bonus credit and debit records, and all wallet statement data.
• Identity verification documents: Retained for 5 years after account closure or the date of the verification check, whichever is later. Documents are stored in an encrypted vault with access restricted to compliance staff.
• Support communications: Chat logs and email correspondence are retained for 3 years from the date of the last interaction, to support dispute resolution and quality assurance.
• Betting and gaming history: Full bet records are retained for 5 years. Anonymised and aggregated statistical data derived from bet history may be retained indefinitely for product analytics.
• Marketing consent records: Records of when you opted in or out of marketing communications are retained for the life of your account plus 3 years.

When retention periods expire, alonedt securely deletes or anonymises the data in question. Data that is anonymised beyond re-identification is no longer considered personal data and may be retained for statistical purposes without limit.

alonedt applies robust technical and organisational security measures to protect Pakistani player data from unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and alonedt's servers is encrypted using TLS 1.2 or higher. Sensitive data at rest — including financial information, identity documents, and password hashes — is encrypted using AES-256.
• Access controls: Access to personal data within alonedt's systems is role-based and restricted to staff who need it to perform their job function. All access is logged and reviewed in regular audits.
• Two-factor authentication: alonedt offers two-factor authentication (2FA) for all player accounts. We strongly recommend enabling 2FA from your account security settings to add an additional layer of protection.
• Fraud monitoring: Automated systems monitor login activity, transaction patterns, and betting behaviour 24/7 to detect and flag suspicious activity. Anomalies trigger security reviews that may result in temporary account holds pending investigation.
• Penetration testing: alonedt conducts regular third-party penetration testing of its platform infrastructure to identify and remediate security vulnerabilities before they can be exploited.
• Data breach response: alonedt maintains a documented data breach response procedure. In the event of a breach affecting Pakistani player data, alonedt will notify affected players by email within 72 hours of the breach being confirmed, including details of what data was affected and what steps alonedt has taken.

alonedt uses cookies and similar browser storage technologies to deliver and improve our services. Below is a breakdown of the cookie types used on alonedt:

• Essential cookies are required for the alonedt platform to function. They maintain your login session, keep your betting slip active, and remember your language and currency preferences. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies help alonedt understand how Pakistani players use the platform — which pages are most visited, where players encounter difficulties, and how the live cricket score section is consumed. This data is aggregated and anonymised before analysis. You can opt out of analytics cookies from your account settings.
• Functional cookies remember preferences beyond your current session — such as your preferred payment method display or notification settings. These improve your experience but are not required for core functionality. You can manage these from your browser settings.

alonedt does not use third-party advertising cookies and does not allow advertising networks to place tracking cookies on our platform. Our cookie use is limited to the purposes described here.

As an alonedt player, you have the following rights regarding your personal data. alonedt will respond to all data rights requests within 14 calendar days of receipt.

To exercise any of these rights, contact our Data Protection team at support@alonedt.com with "Privacy Request" in the subject line, or use the live chat within your alonedt account. We may ask you to verify your identity before processing the request to protect against unauthorised access to your data.

alonedt will only send you marketing communications — including bonus offers, PSL promotions, and platform news — if you have opted in to receive them. You can manage your marketing preferences at any time from the Notifications section of your alonedt account settings.

You can opt out of all marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any marketing email from alonedt.
• Updating your notification preferences in your alonedt account settings under the "Communications" tab.
• Contacting our support team via live chat and requesting removal from all marketing lists.

Opting out of marketing communications will not affect transactional messages such as deposit confirmations, withdrawal notifications, account security alerts, and important policy update notices. These operational communications cannot be disabled as they are essential to the safe operation of your alonedt account.

alonedt is strictly an adults-only platform. We do not knowingly collect or process personal data from any person under 18 years of age. All registration attempts are subject to age verification, and accounts where the player is subsequently found to be under 18 are immediately closed with all data deleted beyond the legal minimum retention required for AML compliance.

If you believe a minor has created an alonedt account, please contact our support team immediately at support@alonedt.com. alonedt takes underage gaming extremely seriously and will investigate any report of a minor accessing the platform as a priority matter.

alonedt may update this Privacy Policy from time to time to reflect changes in our data practices, new features added to the platform, or changes in applicable law. The date of the most recent revision is always displayed at the top of this page.

When material changes are made to this Policy, alonedt will notify you by email to your registered address and via an in-platform notification displayed on your next login. If you disagree with any material change, you have the right to close your account and request deletion of your data before the revised Policy takes effect. Continued use of alonedt after the notification period constitutes acceptance of the updated Policy.

We recommend bookmarking this page and checking it periodically, particularly around major platform updates or changes to Pakistani data protection regulation.

If you have any question about this Privacy Policy, wish to exercise your data rights, or want to raise a complaint about how alonedt has handled your personal data, please get in touch through one of the following channels:

• Email: support@alonedt.com — include "Privacy Request" or "Privacy Complaint" in the subject line.
• Live Chat: Available 24/7 inside your alonedt account dashboard — select "Account & Privacy" from the topic menu.
• Response Time: alonedt will acknowledge all privacy queries within 48 hours and provide a substantive response within 14 calendar days.

alonedt's support team handles privacy queries in both Urdu and English. You are welcome to write to us in either language and we will respond in the same language.

If you are not satisfied with alonedt's response to your privacy complaint after exhausting our internal process, you may escalate the matter to our Compliance Director in writing. alonedt is committed to resolving all privacy matters fairly and taking corrective action where our handling of personal data falls short of the standards set out in this Policy.