Help Centre – alonedt Pakistan

alonedt FAQ – Pakistan Betting Questions Answered

Everything Pakistani players ask about registering, depositing, withdrawing, betting on cricket, claiming bonuses, and staying safe on alonedt — answered in plain, straightforward English. If you cannot find what you need here, our 24/7 Urdu support team is always one tap away.

60+
FAQ answers covering every topic on alonedt
8
Categories from registration to responsible gaming
24/7
Live support in Urdu & English for anything not listed here
<2 min
Average support response time on alonedt live chat
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Registration

Go to the Register page on alonedt and fill in your full name, Pakistani mobile number (starting with 03), date of birth, and a password. An email address is optional. After submitting, alonedt sends a 6-digit OTP to your mobile — enter it to confirm your number and activate your account. The whole process takes under two minutes. No documents are needed at sign-up. Identity verification (CNIC) is only required when processing larger withdrawals.

You must be at least 18 years old to register and use alonedt. This is a firm, non-negotiable rule. You confirm your age by entering your date of birth during registration. alonedt reserves the right to request CNIC proof at any time. Any account found to belong to an under-18 player is immediately closed — all bets voided and only the original deposit amount returned after investigation.

No. alonedt operates a strict one account per person policy. Creating multiple accounts — under the same name, mobile number, CNIC, device, or IP address — violates the Terms and Conditions. All associated accounts will be permanently closed and all balances forfeited. If you previously had an alonedt account and cannot access it, contact our support team rather than registering again.

First, check that you entered your mobile number correctly and that your number has signal. alonedt OTPs are sent from a dedicated Pakistani shortcode and typically arrive within 30 seconds on all major networks (Jazz, Telenor, Zong, Ufone, Warid). If it has not arrived after 60 seconds, tap "Resend OTP". If two attempts fail, check that your number is not blocking messages from unknown senders. Still no joy? Contact our 24/7 live chat and our team will verify you manually.
Deposits

Log in to your alonedt account and go to Wallet → Deposit. Choose your preferred method: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, Visa, or Mastercard. Enter the amount (minimum Rs 500), follow the on-screen steps to complete the payment, and your wallet is credited. Easypaisa and JazzCash deposits are instant. IBFT bank transfers typically clear within 1–2 hours. All transactions are in PKR — no conversion fees on any channel.

The minimum deposit on alonedt is Rs 500. There is no maximum deposit limit enforced by alonedt, though individual payment channels (e.g., Easypaisa wallet limits) may have their own transaction ceilings. If you need to deposit more than your mobile wallet allows in a single transaction, use IBFT bank transfer or split across multiple deposits.

For Easypaisa and JazzCash, credits are usually instant. For IBFT, allow up to 2 hours. If your wallet has still not updated after these timeframes, go to Wallet → Transaction History and check the deposit status. If it shows "Pending", our finance team is reviewing it — this is normal for first-time large deposits. If the money left your mobile wallet but the status shows nothing at all, contact live chat immediately and share your transaction ID (visible in your Easypaisa/JazzCash app). We resolve all deposit issues within 24 hours.

alonedt charges zero fees on deposits. The amount you deposit is the amount credited to your wallet — Rs 2,000 deposited means Rs 2,000 in your wallet, no deduction. However, your mobile wallet or bank may charge a small inter-bank or service fee on their end — this is outside alonedt's control. Check your payment provider's fee schedule if you are unsure.
Withdrawals

Go to Wallet → Withdraw inside your alonedt account. Select your withdrawal method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa, or Mastercard), enter the amount, and confirm. Withdrawals go to the same method you used to deposit — this is for security reasons. Easypaisa and JazzCash withdrawals are processed in approximately 15 minutes. Bank IBFT transfers take 1–4 hours. Card withdrawals take 1–4 hours.

The minimum withdrawal from your alonedt account is Rs 1,000. There is no maximum withdrawal amount per day enforced by alonedt itself, though large withdrawals may be subject to a brief compliance review on the first occasion — this is standard procedure and typically takes no longer than a few hours.

Withdrawals that exceed the expected processing window are almost always held for a routine identity or compliance check — this is particularly common for first withdrawals or amounts above a certain threshold. Check your email or SMS for any verification request from alonedt. If you have not received one, contact our 24/7 live chat with your withdrawal reference number. Our finance team can investigate and expedite directly. alonedt processes all pending withdrawals within 24 hours at the absolute maximum.

Not always — small withdrawals from verified mobile wallet accounts are typically processed without additional documentation. However, alonedt is required to perform KYC (Know Your Customer) checks for larger withdrawals or when our compliance system triggers a review. You may be asked to submit a clear photo of your CNIC (front and back) and a selfie. This is done entirely within the alonedt platform — no need to post anything. Once verified, subsequent withdrawals of the same size process without re-verification.
Betting & Odds

Log in to your alonedt account and go to Cricket Betting. Browse the upcoming and live matches. Click on any odds to add a selection to your bet slip on the right side of the screen. Enter your stake (in PKR), review your potential winnings, and tap "Place Bet". Bets are confirmed immediately and appear in your My Bets section. alonedt covers Pakistan internationals, PSL, ICC tournaments, County, BBL, and all major international series.

Yes. alonedt offers full in-play betting on cricket matches with ball-by-ball odds updates. Markets available during live matches include: next wicket, next over total, next ball outcome, current partnership runs, and match winner odds that update every delivery. Live odds fluctuate rapidly — the bet you see is the bet you get at the moment you tap "Place Bet". alonedt may briefly suspend a market during significant events like wickets or DRS reviews, which is normal and expected.

If a match is abandoned before the required number of overs have been completed (as defined by the competition's rules), alonedt voids all bets on that match and returns stakes to your wallet in full. If a match is interrupted but later completed within 48 hours, bets generally stand. For specific cricket tournament rules (Duckworth–Lewis situations, DRS, etc.), alonedt follows standard international cricket betting rules. The full set of rules is available in the Terms and Conditions.

Yes. alonedt supports accumulator bets across cricket, football, and other sports. Add multiple selections to your bet slip — alonedt automatically calculates the combined odds and potential return. Accumulators must have at least 2 selections and a maximum of 20. All individual legs must win for an accumulator to pay out. If one selection is voided, it is removed from the accumulator and the remaining legs continue. The minimum total odds for bonus promotion eligibility on accumulators is stated in the relevant promotion terms.
Bonuses & Promotions

The welcome bonus is applied automatically when you make your first qualifying deposit of Rs 500 or more. No promo code is required. alonedt matches 100% of your first deposit up to a maximum of Rs 50,000 — so deposit Rs 10,000 and you receive Rs 10,000 bonus, making your playing balance Rs 20,000. The bonus appears as a separate Bonus Balance in your wallet. To convert it to withdrawable cash, wager the bonus amount 10 times at odds of 1.50 or higher within 30 days.

If you receive a Rs 5,000 bonus, the 10x wagering requirement means you must place bets totalling Rs 50,000 (5,000 × 10) on qualifying markets before the bonus converts to real withdrawable cash. Bets must be at odds of 1.50 or higher to count toward the rollover. Sports bets contribute 100% of each stake. Live casino games contribute at varying rates (see Promotion Centre in your account for the exact contribution table). If the 30-day window expires before rollover is complete, the remaining bonus and any bonus-derived winnings are removed.

Yes. alonedt runs regular promotions for existing players, including weekly reload bonuses, PSL season specials, cricket accumulator boosts, cashback on losing bets, and free-bet vouchers for milestone events. All active promotions are visible in the Promotions section of your alonedt account dashboard. Promotions are also announced via SMS to your registered number — make sure your number is active and not blocking messages from alonedt's shortcode.

No — bonus funds cannot be withdrawn directly. Bonus Balances on alonedt are for wagering purposes only. Once you complete the rollover requirement (10x at odds 1.50+), the bonus amount automatically converts to Real Money Balance, which is fully withdrawable. Your Real Money Balance is always withdrawable at any time, independent of any bonus activity. You can see both balances clearly labelled in your wallet at all times.
Account Security

On the Login page, tap "Forgot password?". Enter your registered Pakistani mobile number. alonedt sends a 6-digit OTP to that number. Enter the OTP, then set a new password. If you no longer have access to your registered number, contact live chat with your full name, CNIC number, and approximate account creation date — our team will verify your identity and update your contact details before issuing a password reset.

Log in to alonedt, go to Account Settings → Security → Two-Factor Authentication, and toggle 2FA on. Confirm with your password and an SMS OTP. Once enabled, every login from an unrecognised device requires both your password and a fresh SMS code. alonedt strongly recommends enabling 2FA — it prevents unauthorised access even if someone obtains your password. It takes under a minute to set up and is the most effective account security measure available.

Accounts are auto-locked after five consecutive failed login attempts — the lock lifts after 30 minutes. For immediate access, contact 24/7 live chat who can manually review and unlock after identity confirmation. Accounts can also be locked by our fraud prevention or compliance system — in this case, support will explain the reason and required next steps. Accounts put under self-exclusion by the player cannot be unlocked before the exclusion period ends.

Contact alonedt's 24/7 live support immediately. Our security team will lock your account instantly, freeze any pending withdrawals not initiated by you, review the complete login and transaction log for your account, and begin the account recovery process. Change your password and enable 2FA as soon as your account is secured. alonedt maintains a full audit log of all login events — every access attempt is recorded with device, IP, and timestamp, which helps our team identify exactly what happened.
Responsible Gaming

Go to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly. Enter the maximum amount you want to be able to deposit in that period and save. Reductions take effect immediately. Increases require a 24-hour cooling-off period — this is intentional, to give you time to reconsider. alonedt also offers loss limits, session time reminders, reality checks, a cool-off break, and full self-exclusion — all free, all self-service from the same menu.

For a temporary pause, go to Settings → Responsible Gaming → Take a Break and choose 24 hours, 72 hours, or 7 days. For a formal self-exclusion, go to Settings → Responsible Gaming → Self-Exclusion and choose 30 days, 90 days, 12 months, or permanently. Self-exclusion cannot be reversed before the period expires — even if you contact support. Your positive real money balance will be returned to your payment method. All marketing communications stop immediately. See our Responsible Gaming page for full details.

Contact alonedt support via live chat or email support@alonedt.com with the subject line "Family Concern". While we cannot share account details with third parties for privacy reasons, alonedt takes all family concerns seriously. We will conduct an internal review of the account and take appropriate responsible gaming action where the evidence warrants it. All such contacts are handled with complete confidentiality.
General

alonedt offers 24/7 live chat available directly from any page inside your account — just tap the chat icon. You can also reach us by email at support@alonedt.com. Our support team handles conversations in both Urdu and English. For urgent account or security issues, live chat is the fastest channel. For non-urgent questions or formal complaints, email with a clear subject line and we respond within 24 hours.

alonedt is a mobile-optimised web platform that works seamlessly in your phone's browser — no app download required. Simply open alonedt.com in Chrome, Safari, or any browser on your Android or iOS phone. You can add the site to your home screen for a near-app experience: tap your browser's "Share" or "Menu" button and select "Add to Home Screen". This creates a shortcut icon on your phone's home screen that opens alonedt like a native app, loads quickly even on 4G, and requires no storage space.

alonedt covers: Cricket (Pakistan internationals, PSL, ICC tournaments, BBL, County, and more) — Football (Premier League, La Liga, Serie A, Champions League, Europa League, and Pakistani domestic football) — Esports (PUBG Mobile, Dota 2, CS2, Valorant, League of Legends) — Teen Patti (live tables with PKR stakes) — Jackpot Slots (progressive PKR prizes) — Live Casino (roulette, blackjack, baccarat with live dealers). All markets are accessible from one PKR wallet, one login.

Yes. alonedt has a dedicated Live Cricket Score section that provides ball-by-ball score updates for all major international and PSL matches in real time. You do not need to be logged in to view live scores — they are accessible to anyone. The live score feed is integrated directly with the alonedt in-play betting interface, so you can track the match and adjust your bets without switching between apps or websites.
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What Sets alonedt Apart for Pakistani Players

These are the things Pakistani players on alonedt keep coming back to — not because of marketing, but because they genuinely work as described.

Instant PKR Payouts

alonedt processes Easypaisa and JazzCash withdrawals in approximately 15 minutes — 24 hours a day, 7 days a week. Your winnings arrive in your mobile wallet while the match is still being discussed in the family WhatsApp group.

Mobile-First for Pakistan

Every page on alonedt was designed and tested on mid-range Android phones on 4G networks — because that is how most Pakistani players access the platform. Fast loading, clean layout, and no unnecessary features getting in the way.

24/7 Urdu Support

Our support team speaks Urdu and English. No copy-paste replies, no offshore script-readers. Real conversations, real solutions. Average response time on live chat is under two minutes — day or night, including on match days when traffic is heaviest.

Secure & Transparent

TLS 1.3 encryption, optional 2FA, bcrypt password hashing, suspicious login detection, and a full audit log for every account. alonedt does not hide fees, does not change odds after a bet is placed, and does not delay payouts without explanation.

Deepest Cricket Markets

40+ markets per match on Pakistan internationals and PSL games — from match winner and top scorer to next wicket, ball-by-ball outcomes, and player performance props. In-play odds update with every delivery so you can bet with the match situation, not against it.

Responsible Gaming Built-In

Every alonedt account includes deposit limits, loss limits, session reminders, reality checks, cool-off periods, and full self-exclusion — all self-service, all free, all working from day one. alonedt genuinely cares about sustainable play, not just deposits.

Cannot Find Your Answer? Contact alonedt Directly

These FAQs cover the most common questions Pakistani alonedt players ask. If your situation is not listed above, our support team is always available and will handle it promptly.

Live Chat – Fastest Option

Available 24/7 directly inside your alonedt account dashboard. Tap the chat bubble from any page. Our agents respond in under 2 minutes — in Urdu or English, whichever you prefer.

Online Now – Avg. <2 min response
Email Support

Email support@alonedt.com with a clear subject line. Our team replies within 24 hours, seven days a week. For urgent issues like account security or withdrawal problems, use live chat instead for a faster response.

support@alonedt.com
Help Pages

Browse alonedt's policy and help pages for in-depth guidance on specific topics. All major policy documents are available from the footer at the bottom of every alonedt page.

For urgent matters — account security, missing funds, or suspected unauthorised access — always contact alonedt live chat as your first step. Our security team can lock an account and investigate within minutes. Email is too slow for these situations. When contacting support, have your registered mobile number ready — it is how we identify your alonedt account quickly.

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Why alonedt Publishes a Detailed FAQ for Pakistani Players

A lot of betting platforms publish a FAQ page that is essentially a list of vague non-answers designed to redirect you to customer support for everything. That is annoying, and it wastes everyone's time. alonedt's FAQ is written differently — the goal is to give you a complete, accurate, and honest answer to every question so that in most cases you do not need to contact support at all.

The questions in this FAQ were compiled from real interactions with Pakistani players on alonedt — the topics that come up most often in live chat, in emails, and in the feedback alonedt receives from players across Karachi, Lahore, Islamabad, Peshawar, Quetta, and smaller cities. If something is not covered here, it is not because alonedt is hiding anything — it is simply because nobody has asked it yet. If you have a question that is not answered, contact support and if the question comes up regularly it will be added to this page.

One thing Pakistani players ask about particularly often is withdrawals. The experience on some competing platforms — where withdrawals take days, require endless document submissions, and occasionally simply do not arrive — has understandably made many players cautious. alonedt's position is straightforward: your winnings are yours. The moment your bet settles, your real money balance is available for withdrawal. The 15-minute processing time on Easypaisa and JazzCash is a real operational commitment, not a marketing figure, and it is met consistently.

The responsible gaming section of this FAQ is also worth reading regardless of whether you currently feel you have a problem. Understanding what tools are available — deposit limits, loss limits, session reminders, self-exclusion — means you can use them proactively as part of a healthy betting routine, rather than only reaching for them when things have already gone wrong. alonedt builds these tools into every account because we believe they make the platform better for everyone who uses it seriously.

Key alonedt Numbers & Facts

Minimum deposit
Rs 500
Minimum withdrawal
Rs 1,000
Easypaisa / JazzCash withdrawal time
~15 minutes
Welcome bonus
100% up to Rs 50,000
Bonus wagering requirement
10x at odds 1.50+
Bonus rollover window
30 days
Support availability
24/7 Urdu + English
Minimum age to register
18 years
Platform currency
PKR (Pakistani Rupees) only
Ready to Start on alonedt?

Got Your Answers? Register on alonedt and Start Betting

Now that you have the full picture — create your free alonedt account in two minutes. Deposit via Easypaisa or JazzCash and claim your 100% welcome bonus up to Rs 50,000, applied automatically. Cricket, football, Teen Patti, esports, jackpot slots — all in PKR, all under one login.

18+ Only Free to Join PKR Payments Responsible Gaming Tools Included